Water/Waste Water
The Town of Deseronto is responsible for Municipal Water/Sewer service readings & billings. All service inquiries and payments should be forwarded to the Town of Deseronto. Water/Sewer service bills are issued bi-monthly. For meter readings to be conducted in a timely manner it is important that your meter is as accessible as possible to meter reading staff. Please ensure your meter is kept clear of any obstacles such as vegetation and debris.
Water/Waste Water Rates
Payment Options
Contact Information
New Accounts, Moving, Disconnection
Forms
Reports
Wastewater Treatment Plant Expansion
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Water/Waste Water Rates
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Payment Options
Pre-Authorized Payment:
Pay your bills the hassle free way. With our Pre-authorized Payment (PAP) option, your payment is made automatically on the payment due date. Simply complete and sign the PAP form which can be obtained below or in person at the Town Hall. Then email or deliver the form in person or by mail with a personal “void” cheque to the Town Hall located at 331 Main St. P.O. Box 310 Deseronto, ON K0K 1X0.
Internet/Telephone Banking:
Most major financial institutions will give you the option of paying your bill online or by telephone. Use your account number (not your customer number) and select “Deseronto (Town) Water & Sewer or Town of Deseronto Water & Sewer” as the payee when paying with this option (financial institutions vary in the format they use to display the payee name; if it can’t be found by searching for Deseronto, search for Town of Deseronto). Telephone banking payments are forwarded to us the next day by your financial institution.
Mailing your Payment:
Please return the top portion of your bill when mailing your payment. Send a cheque or money order only - do not pay with cash using this payment method.
331 Main St. P.O. Box 310
Deseronto, ON K0K 1X0
In Person by Cash, Cheque or Debit:
331 Main St. Deseronto, ON K0K 1X0
Make cheques payable to Town of Deseronto. Please bring your bill with you so your payment can be processed quickly. An after hours mail slot is available for cash or cheque payments (located to the right of the Town Hall entrance door). Please place all after hours payments in a sealed envelope labelled Town of Deseronto Water & Sewer.
Bank Teller or ATM:
Please be aware that using this payment method can result in delays depending on the financial institution you use.
Water/Waste Water Collection Policy
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Contact Information
Administrative Offices:
Deseronto Town Hall
331 Main St.
Deseronto, ON K0K 1X0
Phone: 613-396-2440
Fax: 613-396-3141
For billing/account inquiries, please contact:
gmaracle@deseronto.ca
Treatment Plant:
322 Water St.
Deseronto, ON K0K 1X0
Phone: 613-396-3436
After Hour Emergencies: 1-800-342-6442
Fax: 613-396-3141
Todd Harvey, Operations Manager
tharvey@deseronto.ca
Matt Richmond, Plant Operator
mrichmond@deseronto.ca
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New Accounts, Moving, Disconnection
Purchasing or Selling a House in Deseronto?
The following information is required:
- Your Name
- Your Phone Number
- The address of the property you are purchasing
- The closing date of the purchase
- Your lawyer’s name
Customers setting up new accounts must come in to the office to complete and sign a contract for Water/Sewer services.
When selling your property a property sale fee will apply.
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Forms
Water/Sewer Services Contract
Pre-Authorized Payment Form
Water/Sewer Billing Change Request Form
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Reports
Financial Plan - Deseronto Water & Wastewater Facility
2012 Water Treatment Plant Annual Report
2011 Water Treatment Plant Annual Report
2010 Water Treatment Plant Annual Report
2009 Water Treatment Plant Annual Report
2009 Water Pollution Control Plant Annual Report
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Wastewater Treatment Plant Expansion
The Town of Deseronto Water Pollution Control Plant treats wastewater received from the municipal collection system and from the serviced area of the neighbouring Mohawks of the Bay of Quinte Territory. Constructed in the early 1970’s, it is an aging facility in need of major equipment upgrades as well as additional hydraulic capacity to accommodate growth and to treat peak extraneous flows. By-passing of the treatment process has occurred infrequently during extreme wet weather events due to inadequate hydraulic capacity.
To eliminate treatment process by-passing and to upgrade the facility to current design standards, the Town is moving forward with the required upgrades and expansion. As part of the planning phase, a Schedule C, Municipal Class Environmental Assessment was conducted during 2012. (Please see the links below to review the study report and related documents.)
The Town is now soliciting interest from selected qualified consultants to complete the detailed design and provide contract administration for the construction phase of the project. Completion of the new facility is anticipated by the end of 2015.