The Accessibility of Ontarians with Disabilities Act, 2005 (AODA) requires businesses and organizations to provide accessible services to people with disabilities. The goal is for Ontario to be fully accessible by 2025. The Integrated Accessibility Standards Regulation (IASR, 191-11), is a standard developed under the AODA which includes 80 accessibility standards relating to transportation, employment, and information and communications. Compliance dates set out in the IASR range from July 2011 through January 2021. In compliance with Section 49 of Regulation 191-11, Ontario’s public transit authorities now provide Priority seating designated for use by passengers with disabilities. Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults travelling with infants/small children or any other customer who may benefit from a seat near the front of the bus.
Priority Seating: Priority Seating is for the use of passengers with a disability. These seats are located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means: if you are sitting in one of these designated seats, you MUST vacate the seat for a passenger with a disability.
- A person with a disability occupying a Priority seat is not required to move for another customer with a disability. Use of these seats is on a first come-first served basis.
- You are not required or expected to leave a transit vehicle in order to make room for a customer with a disability.
- Bus drivers/operators will not intervene to enforce the requirement. We ask, however, that you show consideration for those whose need is greater than your own.
Courtesy Seating: Courtesy Seating is intended to provide additional seating for people who will benefit from having a seat near the front of the vehicle including:
- expectant mothers
- adults travelling with infants or small children
- any other passenger who may benefit from a seat
If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who need it.
PLEASE NOTE: Drivers/operators will not enforce this requirement or intervene in any dispute related to Courtesy Seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own.