Water and Sewer

The Town of Deseronto is responsible for Municipal Water/Sewer service readings & billings. All service inquiries and payments should be forwarded to the Town of Deseronto. Water/Sewer service bills are issued bi-monthly. For meter readings to be conducted in a timely manner it is important that your meter is as accessible as possible to meter reading staff. Please ensure your meter is kept clear of any obstacles such as vegetation and debris.

Waste Water By-Law 46-20 with Rates - open pdf

WATER METER REPLACEMENT PROGRAM

The Town of Deseronto has contracted Neptune Technology Group to complete the water meter replacement and water meter maintenance programs.

Learn more

Payment Options

Pre-Authorized Payment

Pay your bills the hassle-free way. With our Pre-authorized Payment (PAP) option, your payment is made automatically on the payment due date. Simply complete and sign the PAP form which can be obtained above or in person at the Town Hall. Then email or deliver the form in person or by mail with a personal “void” cheque to the Town Hall located at 331 Main St. P.O. Box 310 Deseronto, ON K0K 1X0.

Internet/Telephone Banking

Most major financial institutions will give you the option of paying your bill online or by telephone. Use your Roll number and select “Deseronto (Town) Water & Sewer or Town of Deseronto Water & Sewer” as the payee when paying with this option (financial institutions vary in the format they use to display the payee name; if it can’t be found by searching for Deseronto, search for Town of Deseronto). Different financial institutions may vary in the format they will accept your 15 digit customer Roll #. Most will prompt you to enter the full 15 digits of your Roll #; however, with some, you may have to omit the zeros on the end. Telephone banking payments are forwarded to us the next day by your financial institution.

Mailing your Payment

Please return the top portion of your bill when mailing your payment. Send a cheque or money order only – do not pay with cash using this payment method.
331 Main St. P.O. Box 310
Deseronto, ON K0K 1X0

In-Person by Cash, Cheque, or Debit

Make cheques payable to the Town of Deseronto. Please bring your bill with you so your payment can be processed quickly. An after-hours mail slot is available for cash or cheque payments (located to the right of the Town Hall door). Please place all after-hours payments in a sealed envelope labeled Town of Deseronto Taxes.

Bank Teller or ATM

Please be aware that using this payment method can result in delays depending on the financial institution you use.

New Accounts, Moving, Disconnection

Customers setting up new accounts must come into the office to complete and sign a contract for Water/Sewer services.

The following information is required:

Your Name
Your Phone Number
The address of the property you are purchasing
The closing date of the purchase
When selling your property a property sale fee will apply.

Water Forms

Pre-authorized Payment Form - open pdf
Water/Sewer Services Contract - open pdf
Water/Sewer Billing Change Request Form - open pdf

Wastewater System Bypass and Overflow Notices

The Ministry of Environment, Conservation, and Parks (MECP) has begun to issue a standard Environmental Compliance Approval (ECA) that requires Municipal Wastewater System Owners to notify the public when a Sewage Treatment facility experiences a Bypass or Overflow. Below are status updates on current Bypass and/or Overflows ongoing in the City. Also outlined below is a list of common questions and answers related to Sewage Bypasses and Overflows.

wastewater treatment plant bypass/overflow notices

Current Year Incidents - 0

WASTEWATER SYSTEM BYPASS AND OVERFLOW QUESTIONS AND ANSWERS

Q. What is a bypass?

A. A Bypass can occur when a Sewage Treatment Plant cannot treat all of the wastewater coming into a facility. A portion of one or more treatment processes are then Bypassed to protect the Sewage Treatment Plant operations from being negatively impacted.

Q. What is an Overflow?

A. An Overflow is similar to a Bypass, except the discharge may not receive any treatment.

Q. How do these Bypass / Overflow Events impact the Environment?

A. Bypass / Overflow Events in Deseronto mix with the treated effluent from the treatment plant. Operators take samples of the Final Effluent and Overflow discharge to get an understanding of how it may be impacting the Environment. The results from these samples are also reported to the MECP and our local Health Unit.

Q. Why do we allow Bypass / Overflow Events to occur?

A. In most cases this cannot be avoided. Severe rain events along with snowmelt are the main cause of Events for Deseronto. Sump pumps, foundation drains and roof downspouts add extraneous water to the sewer. Groundwater can also infiltrate the Collection System and adds even more water to the system.